Returns & Exchanges
At Katin, we stand by the quality of our goods and want you to be fully satisfied with your purchase. If you are not completely happy, we offer a 30-day window for returns and exchanges on all unworn and unwashed items.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Follow the prompts to generate a prepaid shipping label and download the return packing slip to include in your package.
Pack and Ship
Securely pack your items in their original packaging, attach the prepaid label to the outside, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing